Privacy Policy

Details on how SmtpMac Inc. collects, processes, stores, and protects your personal data.

1 Introduction

Welcome to SmtpMac. This policy describes how SmtpMac Inc. ("we") collects, processes, stores, and protects your personal data. Respecting user privacy is a core principle we always uphold. At the same time, to deliver a stable, efficient, and personalized service, we need to process certain necessary data.

By continuing to use our services, you acknowledge and accept the data processing practices described in this policy.

2 Data Collection

To deliver our full range of services and continuously improve the product experience, we collect several categories of information, including:

2.1 Information You Provide

  • Account information: Basic registration details such as your name, email address, phone number, and account password.
  • Identity verification: Where required by compliance or risk management, we may ask you to provide a valid government-issued ID.
  • Payment information: Payment-related details such as your card number and billing address (typically encrypted through our payment partners).
  • Communications: Records of your interactions with our support team and email correspondence.

2.2 Information Collected Automatically

  • Device and log data: Your IP address, browser type, operating system, access times, and pages visited.
  • Resource usage data: Resource consumption generated during your use of cloud servers (e.g., CPU, memory, network traffic), used for billing and service monitoring.

3 How We Use Your Data

We use the information we collect to support normal business operations, primarily for the following purposes:

  • Service delivery: Processing orders, provisioning cloud server instances, and managing account operations.
  • Security & fraud prevention: Detecting and preventing fraudulent activity and platform abuse (e.g., illegal mining, network attacks) to maintain overall platform security.
  • Continuous improvement: Analyzing usage patterns to optimize infrastructure resource allocation and network performance.
  • Legal compliance: Fulfilling tax reporting, compliance auditing, and other legal obligations.

4 Data Sharing

To keep the platform running, we may share your information with third parties in the following specific circumstances:

  • Service partners: Sharing necessary data with third-party service providers who help us operate the platform (such as payment processors, data center partners, and analytics vendors).
  • Group affiliates: Sharing within affiliated companies in the SmtpMac group to maintain a consistent service experience.
  • Legal requirements: When required by courts, government authorities, or law enforcement pursuant to legal process, we will comply and provide the relevant information.
  • Business changes: In the event of a merger, reorganization, or asset transfer, user data may be transferred as part of the relevant business assets.

5 Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to recognize your session, save personalized preferences, and track website traffic. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain features.

By continuing to use the platform after reading this notice, you consent to our use of these tracking technologies.

6 Data Security

We employ industry-standard physical, technical, and administrative safeguards to maintain the security of your data (e.g., HTTPS encryption, access controls).

Data transmission over the internet carries inherent risks. We cannot guarantee absolute security of information in transit; please assess the risks accordingly.

7 Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal data. Most actions can be completed self-service in the user dashboard. If you encounter an issue you cannot resolve on your own, please contact us through our official channels.

Please note that for legal compliance or legitimate business purposes (such as dispute resolution), we may need to retain certain historical data after account deletion.

8 Policy Changes

We reserve the right to update this policy at any time based on business developments or regulatory requirements. For significant changes, we will notify you in advance via email or in-platform announcements.

Continued use of our services after a policy update constitutes your acceptance of the revised terms.

9 Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy (including requests to access, correct, or delete data), please contact us through any of the following channels:

  • Email: [email protected]
  • Support ticket: Log in to the dashboard and submit a privacy-related ticket online

We will respond to your request within 30 business days of receipt.