Support

User Guide
& FAQ

Complete instructions for SSH access, VNC graphical desktop, and system environment setup—everything you need to master your cloud Mac.

10 Complete Guides

24/7 Technical Support

2-Hour Response

VNC

Visual Remote Control

SSH

Terminal Access

99.9%

Service Uptime Guarantee

6 DCs

Multi-Region Coverage

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Help Docs & Answers

Expand each item for detailed instructions covering access methods, environment setup, and account management.

Support Channels

Multiple contact options available—our team is always ready to ensure your issues are resolved promptly

Recommended

Submit a ticket from your dashboard and a dedicated technician will follow up. Response within 2 business hours, within 24 hours on holidays.

Response time: within 2 hours

Email [email protected] for complex issues that require detailed explanation. Usually replied within 4–8 hours.

Response time: 4–8 hours

Ready to Start?

Automated provisioning—up and running in as little as 5 minutes. Instant SSH / VNC access, jump right into your development work.